Image Recovery Service

Image Recovery Service

Following the Cameracal ethos ‘you need the best tools to do the best job’ we use the Pro level market leading image recovery software available for our image recovery service. We know that many images or video footage is irreplaceable, unrepeatable, so when a memory card fails or gets damaged it can be an extremely stressful let alone expensive problem to have.

We have teamed up with global data recovery experts LC Tech. They are recommended by Sandisk, PNY, Delkin. Most have not heard of this company. Most will have hear of Lexar and Sandisk though. LC Tech ran the support for their Pro customers when image recovery was required.

Our image recovery service started when we were approached by a customer who was already very happy with our calibration service. She had just completed a wedding only to find one of her CF cards was corrupted. Within 24 hours we recovered over 100 unrepeatable images of her wedding shoot.

 

Common problems we encounter and have excellent recovery performance:

  • Corruption by camera
  • Corruption by computer
  • Accidentally deleting images
  • Storage failure
  • Files overwritten partially
  • Moving files
  • Corruption of images as a result of poor maintenance (not formatting the card on a regular basis and thus depletion of the FAT (File Allocation Table)

 

For damage by fire, water and other physical damage this would be an additional service performed by LC not in house and subject to inspection and additional costs.

 

How The Image Recovery Service Works

Step1Download this form. Fill in the form and email back to us.

Step 2 – Collection by FedEx will be arranged and a courier label will be emailed to you within 24 normal business hours. Please ensure items are well protected before collection.

Step 2 – We will contact you to confirm receipt and initial inspection

Step 3 – We will contact you to confirm results and take payment. Charges are £2.50 per recovered image for the Express Service (48 hours) and £1.50 per image for the Standard service (3-5 working days). If no images are recovered then there will be no recovery fee but delivery charges will still apply.

Step 4 – You receive your recovered images or video on a flash drive. Delivery will be by FedEx courier.

NB. You are more than welcome to send in a portable hard drive to place recovered images on but ensure you have taken a back up of any data on the hard drive before sending

A copy of all recovered images will be held on Cameracal’s servers for 1 month for additional security.

If you would prefer to speak to us beforehand to discuss then please do contact us on  01798 306599 or  email us.

 

Recover data from memory cards and flash memory.

FIle Formats Covered Include:

  • Jpeg
  • GIF
  • Jp2
  • INDD
  • PCT
  • DNG

RAW File Formats

  • CRS
  • CRW
  • K25
  • KDC
  • DCR
  • NEF
  • NRW
  • ORF
  • PEF
  • X3F
  • SR2
  • ARW
  • SRF
  • ERF
  • MEF
  • MOS

 

Video Formats Include:

  • DV
  • 3G2
  • M4B
  • DIVX
  • MKV
  • ASX
  • VOB
  • MOI
  • MTS
  • WMA
  • MOV
  • AVI
  • ASF
  • WMV
  • 3GP

Memory Card Formats Include:

  • SD
  • Micro SD
  • Mini SD
  • SDSC
  • XD Picture Card
  • CF
  • Memory Stick