Terms and conditions

General

These conditions apply to any agreement between CameraCal and any client entrusting us with goods for evaluation or adjustment.
Important Note: All equipment is thoroughly checked before release but it is expected that a final check of the equipment be made by the user. CameraCal cannot accept any liability for consequential loss due to failure of repair or delayed return.

Service Times

Every effort will be made to minimize turnaround time however these times can fluctuate according to demand and technician availability.
Any dates quoted by CameraCal for completion of work are approximate and not guaranteed. We cannot accept liability for any consequential loss suffered as a result of a delayed service. All effort will be made to keep the customer informed of progress, but such delays are beyond CameraCal’s control and influence.

Payment

Serviced items will only be released on receipt of payment, where applicable.

Payment may be made in person upon collection of goods, or by telephone when arranging dispatch. We accept payment by cash (collection only), debit/credit card (excluding American Express and Diners) or Bank transfer (goods will only be released when funds have cleared into our account).

Where, despite reminders by email and letter, items are not collected or paid for after three months, in accordance with the Disposal of Uncollected Goods Act, this equipment shall be disposed of in order to defray costs of services and expenses incurred in attempting to trace and notify the customer. The customer will be entitled to any balance, but no interest shall be payable on any amount retained by the company.

Data Protection Policy

CameraCal needs to have address and contact details in order to have full traceability whilst your equipment is in our possession. We will only hold your personal details for the purposes of contacting you ourselves about your requested service, your indebtedness to us or our ongoing business with you. We may use your email address to send you marketing information or for personalized advertising. You may opt-out of such communications at any time by emailing us at unsubscribe@CamerCal.co.uk or by using the unsubscribe link in our emails. We will not share your details with or sell them to any other organization without your permission, except if specifically requested by police or other government regulatory body for legal reasons which we are able to verify. We will responsibly destroy any documents containing customer contact or credit card details.

Cookies policy

Our cookies policy describes how CameraCal uses cookies or other similar technologies to collect and store information when you visit our website. The cookies we set are third party Cookies for website analytics and online advertising and do not store any sensitive information such as your name or address. These cookies enable Google Analytics to function on our website. This software helps us collate and analyse visitor information such as browser usage, new visitor numbers and response to marketing. This information helps us to improve the website and your browsing experience, and to make our marketing campaigns more relevant. We may also combine this information with information collected from adverts in other websites. We also use cookies to track re-directions from other websites. However, if you would prefer to restrict, block or delete cookies from this web site, you can use your browser to do this. It should be noted that cookies cannot harm your computer.

Please note that we are not responsible for the content of external websites that are linked to from our website.

Goods in transit – FedEx

We can advise on likely delivery dates, but these may are not 100% guaranteed. We cannot accept liability for any consequential loss arising from delayed deliveries. Consignments dispatched via our main shipping option, Federal Express, are insured and a signature will be required upon delivery.

Customers must ensure they fill out the correct details regarding equipment being supplied for services listed on the website. This can be done by clicking on this link. Equipment not listed is assumed as not being supplied. This is also a necessity to ensure the right size case is supplied for your equipment.

Fedex service – no tracking facility is available to customers. In the unlikely event of any delay customers are asked to contact Cameracal via email or phone.

The standard delivery / collection time for Fedex is before 12.30, Unfortunately specific time slots cannot be given.

In the event of loss or damage, your equipment will be covered by our extensive insurance. Claim times if applicable will be subject to our insurance company’s standard protocols. Any loss or damage will be based on repair or direct replacement.

When delivering the Peli case it may not always be possible for the Fedex representative to wait for you to pack your equipment. In these circumstances they will attempt to return later in the afternoon to pick up the consignment.

It is the customers responsibility to ensure the case is securely closed and the padlocks closed using the numbered combination supplied. The combination must not be divulged to the Fedex representative or any other parties involved in the transportation process of your items.

Deliveries and collection are normally assigned during week days, thus preventing consignments being stored in couriers depots over
the weekend.

Services

Calibration

It is the customers responsibility to check the results of the calibration. Although test images of before and after the service are supplied it advisable to check these before using the equipment (i.e, for holidays or other important events) .

Please ensure you supply a fully charged battery for the calibration process.

Camera configuration

The camera configurations service offered by Cameracal is based on client’s specific requirements and settings applied are not guaranteed to ensure better images. We will always endeavor to work with our clients to ensure the best configuration for their chosen genre based on our considerable experience.

A full list of settings changed will be supplied separately with screen shots if applicable.

Please ensure you supply a fully charged battery for the camera configuration process.

Sensor cleaning

Sensor cleaning will be undertake by Camercal on the basis that the customer has not attempted to clean the sensor themselves.

Cameracal will inform the client before preceding in the event of any problems found as a result of inspection prior to the sensor cleaning .

Please ensure a fully charged battery is supplied for sensor cleaning. Canon & Nikon require a battery with at least 75% in order to enter sensor cleaning mode.

As part of the service we will check for dust and foreign matter in the camera’s viewfinder and clean accordingly. For camera models that allow for focusing screens to be removed this will be done ONLY in the event of cleaning the prism box if required. If so this will be done at the client’s own risk. For camera models with a fixed focus screen it will not be possible to remove dust / foreign matter from the prism side of the screen.

Dust Verification (Canon) Dust Reference (Nikon) reference shots will be taken as part of the service and stored within camera. This will help dealing with potential dust problems in the future. This must be used in conjunction with the Canon / Nikon software supplied with the camera at the time of purchase.

In the event of undertaking a sensor clean it may be necessary to reset camera / user settings. If so required Cameracal will contact the customer before doing so. This is a phenomena applicable to Nikon only.

Firmware upgrades

Please ensure you supply a full charged battery for the purpose of firmware upgrade. Camera manufactures do not allow for firmware upgrades to be applied unless the battery capacity is at least 75% charged.

Camercal cannot be made responsible for any problems occurred during the firmware upgrade procedure and thus customers agree that upgrades are undertaken at their own risk. Whilst problems are exceedingly rare they do occasionally occur.

Upgrading of firmware does not normally result in the resetting of the camera / users settings. However to alleviate any problems it would be advisable for customers to take note of any specific settings applied before sending equipment.